Being Ignored / Disappointed

On the 20th December 2018 I added a review for Homechoice with regards to the false promises that they advertised with regards to "Order by the 16th December and receive your package by the 25th December 2018 - This was a big lie as the package only arrived on the 4th January 2019. However on Monday the 14th Jan 2019 I emailed customer service to advise that the package was received and we charged it on Monday the 7th January for the first time and all was in order. The battery only ran flat on the 12th January where we tried to charge it with no luck .... this is absolutely no power coming through the charger. However the car charger works perfectly fine. I received read receipt that my email was read yesterday and once again everything falling on deaf ears. Considering the amount paid for the boombox you would expect to get service. I DO NOT want to return the boombox as we are quite happy with it however we would like some assistance with regards to the charger that is not working. We had an electrician test the charger and confirmed that there is absolutely no power being passed.