1 reviews | Active since Jul 2014
Being charged fees I do not understand whic is more than agreed upon
In April 2017 I purchased a five piece bedroom suite, two wardrobes and 3 mink blankets from Homechoice. According to the first two emails received from Homechoice which I only discovered today, my items including the facility account fee, assemble fee, delivery fee and finance charges would be as follows: 5 piece bedroom suite = R 13 974.85, the 2 wardrobes = R 9 446.46 and the 3 mink blankets = R 2810.20 with repayments of R 389.00 for the bedroom suite over 36 months, R 197.00 for the 2 wardrobes over 24 months and R 118.00 for the mink blankets over 16 months which adds up to R 704.00 per month. My first payment in April 2017 that was due was R 510.00 and I thought this was because the bedroom suite was not delivered yet. When it was delivered my new payment due was R 1490.00 which I understood as the consultant that I made the sale with told me this over the phone initially. But upon looking at the statements now I came across the emails they sent me initially stating the above repayments for all items. I also checked my statement and saw that I pay interest fees as well which are very high at one stage it was close to R 500.00 which I could not understand, because I make my payments every month before the due date and they already charged me a facility account fee, finance charges as well as delivery and assemble fees. I didnt do anything about this until today when I came accross my initial emails from Homechoice stating my costs and repayments. Thus far I have been paying an amount of R 1 500.00 every month as opposed to the R 704.00 which I calculated my repayments should be. I need this sorted out asap otherwise I will be forced to go to the consumer protection or ombudsman if no assistance is received from Homechoice.
Dear Customer
Thank you for your response
We are very sorry to hear about your service experience, please accept our sincere apologies for the inconvenience.
One of our agents will contact you shortly.
Regards
Customer Complaints Team
Dear Customer
Thank you for your response
We are very sorry to hear about your service experience, please accept our sincere apologies for the inconvenience.
One of our agents will contact you shortly.
Regards
Customer Complaints Team
