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Charleen 0wen

1 reviews | Active since Sept 2012

17 Mar 2016, 10:06

Bedding

Bought 3 x fitted sheets from Home Choice in January. The labels are all marked as double size, but the product inside is not double, but a queen size. I bought the bedding for my holiday home of which we only moved in a little over a week. So I put the new bedding over and the fitted sheet were loose all over the bed. Homechoice has this 14 day return policy, I have just mentioned to them what about errors that has been made by them. I'm happy with the product and it's labelled as double, but the packaging is incorrect. They said If I order stock, I should open all of the bedding within 14 days and fit it on the bed. Certainly if it's marked double, you do not need to fit it if you happy with what you see. This is something that Home choice should do a check on their side. All checks needs to be done by them. They said sorry they have the 14day period policy, but they don't have a policy for their own errors. ***. Nothing of treating your clients fairly.<br> Will never buy from them again.

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Replies (1)
Homechoice
Homechoice's reply17 Mar 2016, 10:49
Official
Hello charleeno,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,