cM
carol M
1 reviews | Active since Jan 2017
26 Jan 2017, 14:59
Bedding
<p>good afternoon </p> <p>i bought a comforter set from homechoice for my partner for her birthday that was in November i paid the order cash . they said they will deliver we ask them to advise on the delivery day but no one called . then we got an sms saying congradulations on your new homechoice order. bur it has never been delivered or received by us. we are calling and with no avail or assistance from anyone there. no manager want to talk to us or a super visor all they keep on telling us is they are inverting it. i do not want anything from them i just want my money back please can you assist.</p>
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Replies (1)Homechoice's replyOfficial
26 Jan 2017, 16:13Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply26 Jan 2017, 16:13
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
