Bed customer service

I have received bed service from homechoice,thy are very unprofessional.16/07/3018 I tried to an account online,it gave me an error massage that I have a account,called the customer service was told 2013 I tried to open a account online but never proceeded,was told to email my certified Id and proof of address,wich I did,since iv been calling to follow up as no1 is getting back to me but I’m sent from puller to post,being transferred to different departments but getting no help,this is the worse service ever.its been a week now trying to update my details and open an account,the consultants on the phone are clueless,