Bathroom at homechoice

Two weeks ago we went to the Homechoice main store in Wynberg to try and open an account. While we were waiting to be assisted I needed a bathroom. I asked the sales agent who was helping us. He pointed at another sales agent to go to and that one sent me to a Security. The security told me there is no toilet for customers so i asked how come a big store do not accomodate the customers. He said i must go the the Rank and the Rank is far it could take me a good 20 minutes to get there and back. So the security said i must talk to the manager.

Seems the Manager is feared by the employee’s so i then tried to plead my case to the sales agent that i cannot go all the way to rank and back it does not make sense. I then asked where do they pee? While I am busy talking the the sales agent the Manager all this time he is listening. And he chipped in an most arrogant way. He said it is not a must that he offer me a toilet he is only doing it because he can see i am pressed and i really need a bathroom. I then turned to him to say ‘I really do not understand a big company that doesn’t accomodate customers. We had been at the store for a good 30 min waiting to be assisted yet we can not be offered a bathroom. He then asked one of the sales agent to show me the bathroom.

Homechoise needs to accomodate customers also and the manager needs to learn Customer Service as he cannot talk to cuatomers like they are nothing. Customer is always wright.