1 reviews | Active since Jun 2017
Bas Service
<p>Im a custome of home choice for years I have placed an order a month ago as usual I have received an sms that informed me that my order was dispatched and again another sms that they forgot to iclude my gift that they were going to send my fift wekks after I receved an sms to get mu order at the post office only to find out that It was my gift not mt order on the 02/06/2017 I called Home choice to enquire I was kept on hold for longer trying to trace my order and an urgent told me that She was going to give me the contact details for me to contact the curior people and trace it myself. I got angry and asked her why must I trace the order Home choice is supposed to trace the order I was so angry I put down the phone no one has contacted me since .</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
