Bank statement requested without my authority
<p>I received an sms from absa, informing me that homechoice requested my bank statements from them. I have not authorised anyone to request my bank statements from my bank. It is upsetting that people do a credit check on your name as it affects your credit score. I need an explanation. I will never buy from you again if this is what you do, requesting client information without permission. </p>
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Homechoice's replyOfficial
09 Sept 2016, 11:37Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply09 Sept 2016, 11:37
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team