Baffled by the service received at Wynburg Homechoice

I have never been this disrespectful, on 06 February 2021 I visited your Wynburg store regarding my pan that was apparently sent to H/O. I bought a 33 pot set February 2021. The pan handle broke during lock down and I took it to the store for assistance on 16 November 2020. However, upon my arrival at your one of your consultants (Amos Mjikwa) pathetically assisted with a very arrogant approach, stinking attitude and most definitely undermining service. I advised him of my visit to the store, his response left me baffled, he said ' I don't fix pans and you are not the only one who has problem with a broken pan. Just wait' I took a look at him, and asked him does he mean that Homechoice sells broken products because I want my pan . He snorted and looked me straight in the eyes and said he doesn't know.

As much as we wear masks, but I could smell alcohol and he was definitely hanging or still drunk _ after his response, I asked him if Homechoice was going to have this pan sent to me via courier or post because I'm soon relocating. He then shoulder shrunk.

1. Have this boy trained again for customer service 2. I want my pan in the next 3 working days or credit my account 3. Stop offering me any sale until this is resolved.

Should you not attend to this matter, I'll definitely contact ombudsman.