Bad unresolved service from homechoice

<p>I bought a belmont bedroom suite on the 10th October,including deliver and assembly fee. The product was delivered on the 31st October,and not assembled. I called homechoice and they send people to come assemble the product on Friday teh 4th November 2016. When I arrived home that Friday,I found the bed assembled ,however the design was way too low than i had imagined. Monday,i called homechoice to explain my situation.The consultant told me that she will log a call that someone may come assess the product and request pick up to return the item before I choose something else. For a period of morethan 3 weeks,i was told the same thing with no results. On Wednesday the 30th November, a lady called me saying that they have looked at my query and unfortunately homechoice can not take back the bed as it is assembled even though it was never used and i still have original packaging of the items. I asked why,she said the warehouse doesnt want to come pick up the product because it will be a loss for the business.</p> <p>I began to interrogate the consultant because Homechoice does offer it's clients a 14 day home approval for items purchased.I logged a call the following businessday and I was told this doesnt apply to furniture which has been assembled and this isnt mentioned anywhere intheir return policy.</p> <p>I have been a very loyal homehcoice customer for the past 2 years. And for my loyalty,i recieve such pathetic service. Daily calls on asking for feedback and with nothing concrete told and that they will call me back and none being fulfilled.</p> <p>Please assist me in resolving this problem.</p>