BAD & UNEFFICIENT SERVICE affecting its own brand

Im am so disappointed at home choice more especially its call centre agents, i have been calling numerous times, airtime always just gets exhausted with too much long holds before one can actually speak to an agent

I called again (5th time)today between 11;10 - 11;20 looking for a Settlement to pay off this account, the agent woman i spoke to told me way to get off, didnt treat me well, she was very slow on the phone servicing me, Told her ive been holding for too long my airtime is almost exhusting, Asked her to call me back, she told me she will not call me back, asked her to then make quick since she wont be calling me back, she said to me "Do i want to call back again when i have time &airtime". Im very angry with her

Im no more gonna call homechoice back, im gonna live this debt hanging, the debt will prescribe over the years. Homechoice will be the one in a loss due to they service and uniffecient agents

My airtime ended up exhuasting, guess what... exactly as she told me in my ears, she indeed didnt bother calling me back, though i gave her my ID number to access my profile

Clearly nothing is being done or will be done by HOMECHOICE with sich behaviour, hence its callcentre agents behaves this way

Continue this way HOMECHOICE, you affect no one else's brand &reputation but yourself!!!!