Bad service... WHAT HAPPENED TO TREATING CUSTOMERS FAIRLY

This would be the second complaint from my side... so after my 1st complaint i thought to myself...let me give them another chance... and i purchased again!! I purchased 3 duvet and pillow case sets... so a few weeks before xmas... i get the sets and notice that 1 of the sets pillow cases have holes in... i then immediately took it back and was told that it would be sorted before xmas... xmas has come and gone... no pillow cases... but u guys have ur money... i go to the branch to enquire and i was kept waiting for more than 30 minutes just to find out that the pillow cases hasn't even been sent away for fixing yet... but u guys got ur money... I never fail to pay your installments but i get **** service all the time... I'm disappointed and irritated at the same time.... just give me what i pay for!!!