Bad Service, unable to confirm refund

I placed an order with Homechoice on Tuesday 03/11/2015 and chose to pay via EFT - I paid and sent confirmation of payment to Homechoice on the same day. Homechoice only confirmed receipt of the funds (via SMS) on Friday and I called the call centre to follow up on when the order would be shipped. I was then informed my order was cancelled (they couldn't tell me by whom) and would be placed again, but delivery would take 7-10 working days, which I don't have since I'm going on holiday.<br> I asked for the order to be cancelled and requested a refund. I gave all my details telephonically and asked for written confirmation that the refund was being processed. I was told this couldn't be provided as \the system doesn't allow it"- what *******. I asked to speak to a manager and was kept on hold for 10 minutes with no answer. I then called back and they promised to have a manager call me on Saturday. Needless to say noone called. I then received an email today requesting my bank details for a refund - obviously the person I gave it to originally did not process the refund"