BAD SERVICE - REFUSE TO FULLY REFUND CUSTOMER

We are extremely frustrated and angered at the service we are receiving from HOMECHOICE, the customer service is appalling to say the least. My mother bought an expensive set of pots which HM claimed were of great but to our surprise the pots were burning, the lids were falling off . we then returned the items back to cape town at our expenses and requested that we get a refund, but to our surprise getting a refund from HC because of inferior products has proved to be a mission as we have not yet received the full refund for these product.

I have exhausted all avenues trying to resolve this through emails, phone calls. A company like Home should understand that should a product be of an inferior quality than what is promised then the customer should be refunded accordingly. please help in resolving this we want to be fully refunded.