bad service, refund request

Upon making payment on 10 October 2015 for a towel special followed up 2 weeks later after not hearing anything. I was told no stock is available. I requested a refund and was confirmed would be done by 7 days. When I called home choice they advised they can't pay Bidvest accounts. I gave my partners account details and the manager promised the funds would be paid... Today 17 November 2015 I am still waiting. I will never do business with Home Choice again. Service sucks and staff are ***********. They make no attempt to contact me or follow up, it costs me each time to phone them.