VT
Veronica T
1 reviews | Active since Mar 2015
04 Mar 2015, 09:00
Bad service - Refund
I must say I am truly disappointed with the service that I had with Homechoice. I ordered duvet covers 1st time, they sent me the wrong stuff and the 2nd time as well. This has cost me my time and energy because I then had to return the boxes which cost me an amount of R673.39 and a large amount of energy calling and expressing my frustrations to 4 different people who till this day(Its been a month) have not given me any feedback. All I want is my refund for the postage. Thank you<br> <br>
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Homechoice's replyOfficial
04 Mar 2015, 16:14Hello VeroT,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Mar 2015, 16:14
Official
Hello VeroT,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team