Bad service overall

I placed an order with HomeChoice on the 8th online. Till this day it's still being processed. Every morning HomeChoice calls my old number, which is being used by my brother. He gives them my correct number (Which they confirm that they already have on the system). And then they don't call me on that number. The following day they call on the old number again and He gives them my number again, and they don't call. I have been calling everyday to make follow-ups and it's always different stories. I was told I need to send through my ID copy with the number i'm using on it... Which I did. I was told that I need to send my Proof of Address, which I did. But instead of the order being finalized HomeChoice calls every morning on a number I am no longer using, They are provided with my correct number and they never contact me... This is absolutely frustrating. One would expect better service from a company as reputable as this. How can it be so hard to call the right number??