mM
mapaseka M

1 reviews | Active since Jun 2015

05 Nov 2019, 15:11

Bad service or no service at all

Hi I'm realy angry and disappointed with the service I'm not getting from Homechoice.on the 11th Sept 19 I placed an order online of the Restonic bed and was approved I then received a call from their warehouse letting me know of my delivery,but on the 27th I called to find out where my order was but to my suprise the order was returned to warehouse without my knowledge,I then placed another order the very same day then on the 20th the order was delivered BUT it was wrong the base and mattress are not the same size,I called the call center and they arranged a pick up for me,till today the 05th Nov I'm still waiting for my right bed.ive heard enough of Homechoice ive tried all forms of communication with them even Facebook I just need my bed and RIGHT bed as soon as possible...since I've been sleeping on the floor with a 2 year old child,I'm disappointed with them and angry

0
Replies (2)
Homechoice
Homechoice's reply05 Nov 2019, 15:13
Official
Hi Mapaseka.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you. 
mM
mapaseka M's update05 Nov 2019, 15:21
Reviewer Update
Please do I've tried by all means but no success and I've waited long enough,would really appreciate some assistant or I'll shop somewhere and will definitely get the order on the same day