Bad service, late delivery, no response

in november i order a velvet night base set, a 18 piece duvet set and two blow up mattresses. on the 4 december i called homechoice customer service to advise them i moved from the premises and i would like to supply them with then new add for delivery. the cons. advised me she needs to cancel the order and i need to apply again for the items and use the correct delivery add which i did. on the 14 december i send a email requesting HC to advise what i should do because the i ordered a 18 piece and they send me a 15 p and a blanket which does not even match the duvet set and the set is incomplete and i was holding on to long for cust serv to answer the call i had no response. after trying to call and ask the cons. re the orders i have to hear they subsitute me with a diff blanket and they gave me discount, is it not up to the customer to decide what they want becoz after all we have to pay for it. i requested that sum1 calls me back no one did.the wrong bed was despatched now i need to wait 14days to reorder the bed. i am nt interested in any of the prod and i will be returning the duvet set. and i have reqsted the beds be cxd. i dnt order the duvet set 4 the bed i wil never receive