Bad service, inferior products.

Homechoice has the worst after sales service and the rudest customer care agents I have ever spoken to. You cannot resolve any issues. Bought a mattress in March, not even a week later the bed totally collapsed. We logged a call but nothing to date. We eventually contacted Restonic directly and got the bed replaced with the same type. once again the bed has collapsed. We have tried to get this solved for months. They are quick to take the money but no service. They eventually said that they would replace the bed with an upgrade that off course I have to pay for. The sell an inferior product, we have been battling for 8 months but no compensation for the inconvenience. When you try to speak to the "customer Success Specialist" you have been dealing with he was apparently moved to a different department over night. When you phone the apparent customer care staff they are so rude. When I insisted on speaking to a manager the one agent actually said well she cant speak to you but if you want to hold on fine. She literally put the phone down on her desk and carried on chatting to the staff in the office.