Bad service & ***********

<p>Hello Peter, im so very frustrated with homechoice, i ordered a duvet set in Ma2016y, then they delivered the wrong order, and i contacted them concerning the wrong oder, spoke Zoliswa Gaba, and she said i must post it back to them, and afterwards i must email her proof of payment from post office so that they can refund me, and said that no need to attache my banking details as they will acsess them from their system. On the 24th of June 2016 I post it back, and email the proof of payment as advised to Zoliswa ********** and she reponded immediately saying that she forwarded the email to the relevent department and the will contact me. Four weeks later on the 22July 2016, i called back since i havent heard anything from them, spoke to one of their consultant by the name of Lesley, and she said to me there's nothing on the system i must re-send the email to ********** and they will attend to it and contact me within a 2weeks, again no one did. Yesterday the 16th August 2016, i call them, i spoke to Christal , (RefNo ********** 71) she said to me she will contact someone at their refund department to give a call before the end of business as she doest not have a clear answer for me, again no one called, today 16 August 2016 i called back, spoke to Elrica, i explained everything to her, and she asked to put me on hold while she ask Zoliswa what's going on, the few minutes later she came back to me , said that only NOW, Zoliswa forwarded my email to refund department, then i must wait 10 - 14 days , i insisted that i speak to Zoliswa, the she played duck and dive, and i still insisted that i want to speak to her i will hold again, finally after few minutes Zoliswa came to the phone and she wasnt helpfull at all, the i asked her to transfer to refund department, and she said there is no one there they are all on lunch, it was 2 O'clock when she said that, i asked her what time will they be back, she said she doesnt have an idea since they are not allowed to go to that department, so i asked her to transfer me to her supervisor , and she said she's the supervisor and she doesnt report to anyone so i cannot ask to speak to anyone above her since she is the boss, and she went on saying it over and over again that there's no one i cant talk to. I said to her that im not going to wait 10-14 days as i have been waiting for 1month and 2weeks, she clearly told me that i dont have a choice, Peter please help me, i need my money today (R218.54)</p> <p>My home coice account No : ********** 06</p> <p> </p>