Bad service Home Choice Wynberg

Bought some two, two seater covers at Home choice Wynberg at the end on March 2019. It was on special, buy one get one free. Paid cash for the one set and the other on moms account. The cash one I selected to collect and the account one delivered. They delivered about a week later. Just one of each. I had to make my way from Somerset west, collect my mom in Lotus and go to Wynberg to go and resolve the problem. Prior to going, I called their office the Monday. Spoke to Nazeema who listened to the complaint. She couldn't assist because both the items was booked against my moms account. The following Wednesday I fetched my mom, and we headed to Wynberg. What a bunch of unprofessional people. The security at the gate greeted politely, and we made our way to the cashiers. Not knowing where to go. We sat on the nice chairs, closest to the cashiers. Only once cashier available busy with a client and four open computers with no customer service personnel. Time frame was around twelve. In the meantime,other staff around but not one acknowledging us. In the meantime more clients walk in and gets attended to before us. I approach the lady and made a statement that we have been there before the client, they are attending to. After she asked why we are there, she reckoned we are sitting at the payment section and not the inquiry section. She advised that we should fall in behind the client that's being attended to. Eish!! I asked my mom to go sit there, whilst I collected the parcels in the car. We got attended to and I returned the parcel, cancelling the order. The plan was just to advise them that we never received the two free covers, as per their sale. But I ended up returning the goods. Really not what I expected.