MM
Maureen M
1 reviews | Active since Feb 2013
12 Jun 2016, 15:03
BAD SERVICE home choice and order not received
<p>I would like to extend my deepest disappointment with the poor service I have been receiving frm homechoice. I have order a fur blanket in February and I have never received it to date and yet Homechoice is billing my acc despite the numbers of calls I have made wth my daughter, the only order I have signed for is 3ply blankets ONLY...now my acc is up the roof wth something I have never received this is ***** cause I hv nt Signed for Fur BLANKET. I am going to report homechoice to Consumer counselor immediately. My acc is ********** 39 my contact is ********** 912. </p>
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Homechoice's replyOfficial
13 Jun 2016, 06:16
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply13 Jun 2016, 06:16
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team