1 reviews | Active since Apr 2014
Bad service Home Choice
<p>Good Day,</p> <p> </p> <p>I have purchased the silk comforter from Home choice in December 2016 and in March 2017 I washed it and that is when I ve realised that the quality is very bad.I contacted Homechoice where they asked me to return the product and send them postage proof and they will refund my postage money back while they are ivestigationg the product.I started communicating with them in the beginning of April and the lasr response I got from them was asking for my account number.I did that and never heard from them ever again.I have all emails which serve as proof that I have been in contact with them.They never acknoledged the receipt of the comforter nor get back to me with status.the comforter cost +-R2900 and I have paid the full amount.They read the emails because I receive read receipt.I just want them to refund my money back and pay for the postage as they promisedand i dont want their marketing people to ever contact me again.Their service is very poor.They dont respect customers,it has been a month now since i have been in communication withm ( Home Choice).</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Good Morning,
Thank you for getting back to me but it has been 24hours now and havent heard any call from Homechoice except the marketing people.Please can I have an estimation time.where is the hold up?
Good Morning,
Thank you for getting back to me but it has been 24hours now and havent heard any call from Homechoice except the marketing people.Please can I have an estimation time.where is the hold up?
Still struggling with home Choice to refund me.They called me lastmonth that the call will be resolved in 30 days and today is the 33days and still not winning.I feel like Im not treated fairly and with respect.I am a customer and need to be satisfied and so far I give Home choice zero out of 10 or even a negative sign
Still struggling with home Choice to refund me.They called me lastmonth that the call will be resolved in 30 days and today is the 33days and still not winning.I feel like Im not treated fairly and with respect.I am a customer and need to be satisfied and so far I give Home choice zero out of 10 or even a negative sign
this is the lastes from Homechoice
Contact
10:05 AM (26 minutes ago)
to me
Dear Customer
Thank you for your email.
Kindly be advised we do need proof of payment and cannot assist any further without proof of payment.
Kind regards
Miss NC Stemele
My respond to them
Good Morning,
PROOF OF PAYMENT WAS SENT WITH THE PACKAGE,ONLY TWO PAYMENTS WERE DONE.R600 + R1900
The proof of payment was sent with the package and I don't know what happened when it arrived there or who was the first to open the package. This took you 3months to sort out and now you are coming with stories
There must be a way, you cannot keep quite for 3months and now says ." we do need proof of payment and cannot assist any further without proof of payment." Why I was never told about this when sending the package?why when I sent the first mail I was never asked about the proof of payment"Why when I was called was never told about proof of payment?You always apologise and Im STILL SAYING THERE MUST BE A WAY TO RESOLVE THIS,YOU CAN NOT JUST SAY BECAUSE THERE IS NO PROOF OF PAYMENT,WE WONT PAY YOU? DOESN'T IT SHOWS ON YOUR SYSTEM THAT I HAVE PAID?IS THIS THE WAY YOU TREAT CUSTOMERS?OR BECAUSE I HAVE NOTHING I WILL BE TREATED LIKE NOTHING?IN ALL THE RETAILERS /COMPANIES THERE IS ALWAYS A SECOND /3RD OPTION, EVEN SENDING THE AVIDAVIT TO SHOW YOU THAT IS ME WHO HAS PAID.
PLEASE,PLEASE consult your superior or anyone who can help you.I CAN NOT JUST LOOSE A HARD EARNED MONEY BECAUSE OF THE PAPERS WHICH WERE SENT BACK TO YOU.THERE ARE SO MANY EXCUSES /ATTITUDE THAT IM GETTING FROM HOMECHOICE. I AM VERY VERY VERY VERY DISAPPOINTED AT YOU.IS THIS HOW IT WORKS IN THIS COUNTRY, YOU JUST LOOSE WHAT YOU HAVE WORKED SO HARD,I HAD SO MUCH FAITH IN YOU BUT NOW IM HIGHLY DISAPPOINTED
PLEASE do proper investigations within the company because It was sent with the package and this is a very frustrating /unfortunate situation where I keep on saying I wish I knew how this end up.I beg everyone there in the name of God to please assist to resolve this issue,There must be a way,your systems confirm that YES Metja has paid
Someone must please call me on +2 ********** 656
Regards
Metja
this is the lastes from Homechoice
Contact
10:05 AM (26 minutes ago)
to me
Dear Customer
Thank you for your email.
Kindly be advised we do need proof of payment and cannot assist any further without proof of payment.
Kind regards
Miss NC Stemele
My respond to them
Good Morning,
PROOF OF PAYMENT WAS SENT WITH THE PACKAGE,ONLY TWO PAYMENTS WERE DONE.R600 + R1900
The proof of payment was sent with the package and I don't know what happened when it arrived there or who was the first to open the package. This took you 3months to sort out and now you are coming with stories
There must be a way, you cannot keep quite for 3months and now says ." we do need proof of payment and cannot assist any further without proof of payment." Why I was never told about this when sending the package?why when I sent the first mail I was never asked about the proof of payment"Why when I was called was never told about proof of payment?You always apologise and Im STILL SAYING THERE MUST BE A WAY TO RESOLVE THIS,YOU CAN NOT JUST SAY BECAUSE THERE IS NO PROOF OF PAYMENT,WE WONT PAY YOU? DOESN'T IT SHOWS ON YOUR SYSTEM THAT I HAVE PAID?IS THIS THE WAY YOU TREAT CUSTOMERS?OR BECAUSE I HAVE NOTHING I WILL BE TREATED LIKE NOTHING?IN ALL THE RETAILERS /COMPANIES THERE IS ALWAYS A SECOND /3RD OPTION, EVEN SENDING THE AVIDAVIT TO SHOW YOU THAT IS ME WHO HAS PAID.
PLEASE,PLEASE consult your superior or anyone who can help you.I CAN NOT JUST LOOSE A HARD EARNED MONEY BECAUSE OF THE PAPERS WHICH WERE SENT BACK TO YOU.THERE ARE SO MANY EXCUSES /ATTITUDE THAT IM GETTING FROM HOMECHOICE. I AM VERY VERY VERY VERY DISAPPOINTED AT YOU.IS THIS HOW IT WORKS IN THIS COUNTRY, YOU JUST LOOSE WHAT YOU HAVE WORKED SO HARD,I HAD SO MUCH FAITH IN YOU BUT NOW IM HIGHLY DISAPPOINTED
PLEASE do proper investigations within the company because It was sent with the package and this is a very frustrating /unfortunate situation where I keep on saying I wish I knew how this end up.I beg everyone there in the name of God to please assist to resolve this issue,There must be a way,your systems confirm that YES Metja has paid
Someone must please call me on +2 ********** 656
Regards
Metja