CD
Charmaine D
1 reviews | Active since Jul 2013
28 Jul 2021, 14:33
BAD SERVICE HOME CHOICE
I HAVE BEEN A HOMECHOICE CUSTOMER FOR MANY YEARS OFF AND ON... DUE TO THE PROTEST ACTIONS I WAS UNABLE TO WORK FOR 7 DAYS WHICH IMPACTED ON MY SALARY. I PHONED LAST WEEK TO SAY I WOULD NOT BE ABLE TO MEET MY INSTALMENT AT THE END OF THIS MONTH AND WOULD RESUME AT THE END OF AUGUST. I WAS INFORMED THAT IS UNACCEPTABLE I EXPLAINED THAT I COULD NOT DO ANYTHING. SUBSEQUENTLY I HAVE BEEN PHONED UP TO 4 TIMES A DAY. ONE LADY IN PARTICULAR PUTS THE PHONE DOWN IN MY EAR. I AM VERY DISAPPOINTED IN THE WAY I AM BEING TREATED. I TRIED TO REPORT AND THE MAN I SPOKE TO SAID HE WOULD ADDRESS THIS AS THIS IS UNACCEPTABLE. I HAVE NOT HAD A FEEDBACK. OK
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
28 Jul 2021, 15:06Hi Charmaine.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
Homechoice's reply28 Jul 2021, 15:06
Official
Hi Charmaine.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
CD
Charmaine D's updateReviewer Update
30 Jul 2021, 13:15So home choice have a generic reply to all the numerous complaints they receive, then its swept under the rug. How does a Company still operate under such negativity... I wonder if the head honchos are of the opinion that adverse publicity is better than no publicity. I am still getting 4 calls a day and even as late as 8.00 at night. Does this company not believe in Customer..
CD
Charmaine D's update30 Jul 2021, 13:15
Reviewer Update
So home choice have a generic reply to all the numerous complaints they receive, then its swept under the rug. How does a Company still operate under such negativity... I wonder if the head honchos are of the opinion that adverse publicity is better than no publicity. I am still getting 4 calls a day and even as late as 8.00 at night. Does this company not believe in Customer..