LL
LETSOBANA L

1 reviews | Active since Aug 2017

13 Dec 2018, 14:57

Bad service from their courier

i ordered the Belmont dream bedroom suite, and been charged also for assembling, their courier company came and they started assembling the bed, all to find out they left some parts and they have to go back before one pm. i trusted them, give them my old bed, they never came back my house is a mess with parts all over the bedroom my kids has no where to sleep because of them. i called the head office yesterday and the told me they will make sure i get help today. Today is already three my kids slept on a couch, and i am not getting help. Think twice if you want material thing from them, when they want you to order they call u every second but customer service not helping at all is bad. Ref: ********** 53

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Replies (3)
Homechoice
Homechoice's reply13 Dec 2018, 14:59
Official
Good Day.

Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. 

Regards.
LL
LETSOBANA L's update14 Dec 2018, 10:39
Reviewer Update
Please because today is the third day, i recommend they come and fetch that unfurnished parts of bed in my house, my kids has no place to sleep and no one is communicating with me. I regret a lot.
LL
LETSOBANA L's update18 Dec 2018, 16:33
Reviewer Update
Today is the 18th no joy so disappointed with home choice courier even home choice do nothing to assist