BAD SERVICE FROM ORDER TO DELIVERY

I have had the worst service with homechoice. it started when I tried to update my details online, was unable to do so due to the OTP being sent to the incorrect cell number. I called the customer service who advised their process was to send a copy of ID etc - I did all that waited their 48 hours and still nothing. eventually ****hka called me and rectified after I had to throw my toys out the cot - ****hka by the way was very helpful. I had to eventually create an account in my isters name ( with her consent ) just to place the order. low and behold order arrives with one item short - you advertised a buy one get one free and all I got was one item