Bad service from Nandipha

I went to HomeChoice 30 Rissik st, Marshall, Johannesburg on the 23rd feb to purchase a suitcase, the service was great from the gentleman who assisted me. I need to order by Thursday the lastest of which he advised that I will have it. Great Wednesday morning I see that there hasn’t been communication from HC. I gave them a call I spoke to a lady Who answered the phone like it belongs to her, She didn’t introduce a self she didn’t even say which company it is I had to ask who I’m speaking to and then that’s when she said whoever She is, I informed her that I place an order and have not received it or communication she said she will give me a call back. Around 3 pm I search for the show room number ********** A lady called Mandy planted the phone explain to her that I called in in the morning and I’m supposed to get a cupboard but nobody has called me back she rudely told me that she’s not the one that told me that and it was not her that I spoke to this lady she so rude to m A lady called Mandy planted the phone explain to her that I called in in the morning and I’m supposed to get a call back but nobody is coming back she rudely told me that she’s not the one that told me that and it was not her that I spoke to this lady she so rude, she then went on to tell me that I I will only receive my order by Monday and there is nothing that can be done so I asked the lady I want to cancel as on Monday there is no use for me to have the suitcase she told me that I have to come in store with that happening already I’m wasting my time, On Thursday I went to the store to make a cancellation of the order only to find out that the time suitcase arrived and it needed my collection. Nandipha **** didn’t even bother to check if my order had arrived or not, she has no customer care, she can’t speak to clients, she’s rude and take people for granted because of her I had to start looking for a suitcase lady minutes, I had to take time from work that I didn’t have and search for what was wanting for my collection because of her. How are we suppose to support HC with such people represting it. I have canceled my order because of her.