BAD SERVICE FROM INCOMPETANT AGENTS

I tried calling in to the call centre to place an order for a pair of boots that was advertised on their newsletter for R89.00 a month. The first attempt I was put on hold and the call dropped. The second call I managed to place the same order with a different person and when asking the terms ETC to select as this was on my account the agent mentioned a different price to one advertised. I was put on hold again and after about 15 minutes the call dropped. The third time I called back and asked to speak to the Team Leader and was put on hold again and then the call dropped. The fourth time I called back I spoke to a person named Mandy and she said that there was no record of my previous 3 attempts showing on the system. All I asked was why the product (boots to be certain) was advertised as R89.00 per month but the options were different and more money. In all the time that I have this account I have never come across a bunch of untrained, unhelpful, agents and then then nerve for your calls to be dropped and they don't capture your order on the system. I'm truly really upset for falling for this misleading joke and will not be buying there anytime soon.