Bad service from homechoice

Im very disappointed in Homechoice service and systems. I have forwarded my application in the beginning of June 2020 now we in July still no joy. Always sending from pilla to post, I have spent a lot on airtime calling asking for feedback. I have sent requested documents 4 time and everytime I get a system generated auto response acknowledging reciet of documents but when I call back they still don't have my documents. And the call center agents are quite rude and not helpful. I spoke to a kamantha and Bridget bad customer service.