Bad service from Homechoice

I ordered a smart Tv and it was delivered just before lockdown. i took it home and left it in a box, a few weeks later I decided to connect it and connect with Netflix. to my surprise, the tv didnt have an option of connecting to my router, I asked around and was told to check the specs on the internet. i did and only realised then that they actually sold me a HD LED TV instead of a Smart Tv after I had repeated 3times that I want a TV that connects to Netflix. i called and couldnt get through, I understood because we were still on lockdown level 5.I then sent an email and someone responded a few days later. i was told the TV would be collected after lockdown or as soon as we are able to move around. Then a consultant called asking which brand I prefer since they are out of stock on Samsung Smart TV's, her system was malfunctioning so she could view which other tv they had on the system. She told me she will call back a bit later, that was in May and no one has called back ever since.

My thing is, if they can call me to ask if there's something I want to order, then they can certainly send someone to come collect the TV. The debit if going off my account every month for something I didnt want, a TV I have packed and put back in the box. I have been buying from Homechoice for about 7years now and this is the first time that I get such horrible service. This is the first and definetly the last time I buy appliances from them, I'm even reluctant on buying bedding sets and other things.

Dissapointed and angry customer Kgomotso