Bad service from Homechoice

I have bought a bed from Homechoice two weeks ago, it was not properly assembled therefore if made squicky noises throughout my first night sleeping on it, I reported this to Homechoice twice and no one has contacted me back about, the first contact I made I was told not to sleep on the bed this is the third week sleeping on the floor, I am very much disappointed at the kind of service I have received, I just want them to come and pick up their bed or replace it with a new one and assemble it properly other wise I can just return it for a refund