Bad service from Homechoice

Hello

I am writing this review on behalf of my mom.

She bought a Restonic Aireloom Dream bed in December 2017 for her and my dad at R9231.89 account number: ********** 98. When they received the bed all was well. A week into having the bed my dad started complaining of back ache and in February my mom started complianing of back ache. She has been struggling since March 2018 with Homechoice to send someone out to them to come and assess the bed, and to replace it. They are complaining that the bed is soft in the middel and that they are rolling to the center. They have been getting the run around and no assistance from Homechoice. It has gotten so bad that my brother has brought them an replacement bed he had in the interim.

My mom is very dissapointed with them as she is an old customer of Homechoice and never had any problems with their products. All they need is for Homechoice to give them assistance and to have faith in their products. Its starting to look like Homechoice knows their is an problem with the bed and thats why they are not assisting. Homechoice has been sending her sms's that they are trying to contact her, but there is no miss calls on her phone besides getting sms's that they are trying. Please thats a pathetic attempt to cover themselfs.

In my opinion stay away from Homechoice and their products. We are very dissapointed in their level of service.