Bad service from Home Choice

I bought a side by side fridge/freezer through Home Choice. I have logged a fault in my freezer in November. It's been 5 weeks and no one came out to repair it yet. I need to buy food items to store in my freezer. I've gone to their show rooms in Wynberg and logged another complaint only to discover the person who helped me in the first place logged my complaint incorrectly. They then logged another one and said someone will come out within three days. It's been 5 days and almost Christmas with no place to store the food I want to buy! I've just spent 10 minutes on the phone after being told by the person to please hold while she finds out why nobody came to repair my freezer yet. That was a R20 phone call and nothing was soughted. How many more visits to the store and how much airtime must I still spend?