AD
Anani D
1 reviews | Active since Aug 2016
14 Dec 2020, 17:04
Bad Service from Call Centre
Just spoke to a Boniswa from Customer Services and I was asking her why I am getting an error and she was doing a security check and she was adamant that my number is not *** on the system and she told me to send docs to get this changed. I feel she was just trying to kill time so she could knock off and was not willing to assist. It would be easier to just send the ID doc but I would like to know what number is on the system because I made an order earlier and I received an SMS on the same number with my account number as well. First time using Homechoice and already having a bad experience. So disappointed
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
15 Dec 2020, 07:51Hi Anani.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
Homechoice's reply15 Dec 2020, 07:51
Official
Hi Anani.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
AD
Anani D's updateReviewer Update
30 Dec 2020, 10:112 weeks later and still waiting for a call regarding this.
Over and above, 1 of the orders that I made did not come with the free gift as advertised. I logged this on the 21st of December and have followed up two times and both consultants say that request has not been worked on yet. Really not winning with HomeChoice
Over and above, 1 of the orders that I made did not come with the free gift as advertised. I logged this on the 21st of December and have followed up two times and both consultants say that request has not been worked on yet. Really not winning with HomeChoice
AD
Anani D's update30 Dec 2020, 10:11
Reviewer Update
2 weeks later and still waiting for a call regarding this.
Over and above, 1 of the orders that I made did not come with the free gift as advertised. I logged this on the 21st of December and have followed up two times and both consultants say that request has not been worked on yet. Really not winning with HomeChoice
Over and above, 1 of the orders that I made did not come with the free gift as advertised. I logged this on the 21st of December and have followed up two times and both consultants say that request has not been worked on yet. Really not winning with HomeChoice
AD
Anani D's updateReviewer Update
26 Jan 2021, 12:545 weeks after the purchase, still waiting for the free gift. Called multiple times and always told no one has started working on the request. Will it ever be worked on?
AD
Anani D's update26 Jan 2021, 12:54
Reviewer Update
5 weeks after the purchase, still waiting for the free gift. Called multiple times and always told no one has started working on the request. Will it ever be worked on?