AP
Angel P

1 reviews | Active since Aug 2018

29 Aug 2018, 15:57

BAD SERVICE, FORCED INTO BUYING AND NOW HARRASSED FOR PAYMENT

So in 2015 I was unemployed, but prior to that I purchased some items from HOMECHOICE - I paid up my account as soon as I had the money. Thereafter, I was called on a daily , hourly, half hour basis by the HOMECHOICE call centres asking me to buy again, so the more I tell the agent, I am unemployed so I cannot afford any more purchases, I get another call within half an hour from the HOMECHOICE Call centre AGAIN. After I turned down purchasing bedding, i was called to make a loan, in the same manner, daily, hourly, half hourly, the more I said NO, the more they called, then I asked them to remove my details from their data base , but they kept calling, both for the bedding and the loan, I eventually decided that these people would not stop until I purchased something and against my telling them I was unemployed they kept calling, so I bought the blanket special, get 3 pay for 2, NOW they have debt collectors HARRASSING me for the payment after I told them that when I dont have the money to pay, you will harrass me for payment.. When I told them of the manner in which the sale was forced upon me and requested copies of call recordings, I was told but you chose to buy the goods irrespective, so, HOW TO DO NOW? because now I get threatened with LEGAL Action, GARNISHEE orders but when I refused to purchase I was HARRASSED with calls all the time to make the purchase and take the LOAN, so how does NCA, explain this dilema. I made a few payments on this account unwillingly , but I would still like the recordings of all the calls made to me several times a day, everyday, forcing me to buy something even though I refused.

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Replies (2)
Homechoice
Homechoice's reply29 Aug 2018, 15:59
Official
Good Day Angel Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused. One of our staff members will be in contact with you shortly to help resolve the issue. Regards Customer Support Team
AP
Angel P's update29 Aug 2018, 16:14
Reviewer Update
I have spoken to several of staff members from HOMECHOICE and I am now being HARRASSED by some Debt Collection company DEMANDING my money , so how will you resolve this matter. I have already been threatened and harrased