cC
carmeyj C
1 reviews | Active since Jun 2016
28 Dec 2024, 16:38
Bad service.
I've ordered some things from homechoice on the 23rd December. Tried to contact them even sent several requests for call backs. I've sent emails and also waisted airtime to contact them to change my delivery details. Then geuse what?? The driver tried to deliver the parcel to my office and I'm on leave, the driver called me and then I changed the address, I then received a message that the parcel was delivered where as I did not receive the package. I don't want anything from homechoice anymore they can just take their parcel back.
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Homechoice's replyOfficial
29 Dec 2024, 07:27Hi Carmen J,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply29 Dec 2024, 07:27
Official
Hi Carmen J,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team