Bad service

I bought one blanket on the 28 May 2020 to date i did not receive my blanket no one is communicating with me regarding the delay its almost a month ago and no blanket still. I went to the showroom few weeks ago and guess what the manger tried to put the blame on the agent. as a manager you had to take ownership of the matter and make sure it got resolved, she had no management s**** to reprimand the agent in front of the client. The regional manager than spoke to me apologized and gave me one of the aprons they normally give customer for *********** service provided as home choice. Its almost the 28 June 2020 no blanket no communication no nothing. If this is the service that you provide to customers than i don't want to buy anything from Home choice again.