1 reviews | Active since May 2020
bad service
I am really not happy with homechoice service. 2023/12/18 went to homechoice Maponya mall to settle my debit with homechoice,the lady said I owe R1266 which I paid all that day.after paying it I sent prove of payment to collections. I then called I did a follow up I spoke with Olivia Cupido who said I must send the proof of payment to her.2023/12/27 sent email to Olivia. 2023/12/27 sent email to Olivia again 0n the 9th of Jan sent an email to Olivia and called she promised me the will be no deduction will be done on my account because she received the prove of payment. Yesterday I sent an email again to her asking about the paid up letter she said she is waiting for customer service department. Surprisingly today homechoice dedicated R495 in my account I don't know why because I don't owe the anything.
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice