bad service experienced

<p>i requested a refund for the extra payment that was done in error i was told to e-mail my bank statement and that was done on the 9th of March but no refund done until today. I called today 4th of April to follow up and I could not confirm my work tel no as I dont work for that co anymore, currently unemployed and I was told to send a copy of my Id to update the details I advised the agent that the account was opened long ago and I dont work for that co anymore and to be honest its impossible to remember those details, however all the other details i gave were correct. she did not want to assist me further HC has been sitting with my money for this long now they dont want to refund me. i want to close that account i really do not understand why do I need to update the details of somenting that is actually supposed to be closed. i dont have money to e-mail anymore i dont work and i need my money back.</p>