1 reviews | Active since Mar 2017

08 Mar 2017, 16:51

Bad Service Ever

<p>I placed an order on th 1 of march with home choice </p> <p>on the 7th of march there dilevery guy called said he is sending my pacel but on the wrong address (and that was not the first time)</p> <p>When i told him that a wrong address he droped the calll when i called him back he said somebody else to come deliver some other time he refused to take the correct address.</p> <p>I then called home choice customer servicers spoke to a consultant named Bulelwa who did not assist i then asked to be transfared to someone who can assist she transfared me to a consultant name Lee-Ann.</p> <p>Lee Ann tried assisting(or so i thought) i gave har my work addres and my residentail addresss advised her that during the week between 8 to 5 they can delivery at work weekands at home, i also advised her that i need my order ugently as i am going next week monday she said i will received my order before friday...gave me ref number ********** 98...to my suprise to day i receive text massage stating my order is delayed to 3-5 weeks! like really so i have to wait for 2 months to receive an urgent order that was already on the way the prevous day?</p> <p>I then called customer servises again a consultant named Lee picked up not sure if the line was bad or he dropped the call...i called again a consultant name Mark picked up and was very rude and was not clear on his statement on advising me i then cancelled my order that i still need because of the bad service as if i wont pay it gift.</p> <p>I am so disapointed!</p> <p> ********** 797/ ********** 407</p>

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Replies (1)
Homechoice
Homechoice's reply09 Mar 2017, 08:02
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team