Bad service

On the 15 December 2020 I received an email stating that I pay R599 on the 22nd of January 2021 my account will be paid up they are giving me 50% discount, I contacted their customer service department and they said they I must pay R590 that was on the 17 of January, I paid R600 as per our agreement on the 22nd, but when I check my account it reflect that I still owe R254, Homechoice didn't keep their promise. Today I phoned their customer service what a nightmare they put me on hold or hang up, See their email below Good day

Please explain why my account was not updated as I app**** for 50% discount on my account, I contacted the collection department to arrangement to R590 and my account will be up to date, see below because my account is