Bad service

I have been waiting for delivery of the 2 blankets. Someone by the of Bulelwa called me on the 21 December that they going to deliver my blankets but even today I'm still waiting. I contacted one of the consultants about this issue and she said according to their records they delivered the parcel and i have signed for them on the 08 December. How possible is that because nobody came to my house to deliver. Homechoice please sort this mess because it seems like your employees do as they please with our things. The incompetence and rudeness of your employees is too much.