lK
lindiwe K

1 reviews | Active since Jul 2016

15 Oct 2019, 11:45

BAD SERVICE, DISRESPECTFUL TO CLIENTS, HORRIBLE SERVICE

14 DAYS SLEEPING ON A SLEEPER COUCH, HOMECHOICE SENT ME A WRONG BASE SIZE. THE MATTRESS IS DOUBLE BED EXTRA LENGTH BUT THE BASE IS SHORT. I DONT NEW WHAT SIZE. THEY HAVE BEEN COMMUNICATING WITH ME. HOWEVER I BELIEVE IT HAS NOW BEEN TOO LONG , THEY TOLD ME NOT TO USE THE BED, AND I RESPECT THAT AND I AM NOT USING IT. HOWEVER MY COUCH IS WEARING OFF COZ I NOW HAVE BEEN SLEEPING ON IT FOR TOO LONG. THE COMMUNICATION WAS BETWEEN ME AND BIANCA *** SHE CHANGED THE BED TO SEALY HEAVENLY TOP PILLOW FROM THAT ONE BECAUSE IT WAS OUT OF STOCK. I WANT TO MAKE SOMETHING CLEAR, I WILL NOT BE STUCK WITH THAT HORRIBLE THING, AND IF HOMECHOICE THINK I WILL PAY FOR SOMETHING THAT THEY SHOULD FIX, I AM NOT. AND IF THEY THINK THEY ARE GOING TO PLAY TRICKS ON ME AFTER ASSESSING THE BED FOR USAGE AND THEY OUTCOME IS THAT I USED IT, PLEASE PLEASE, HELL WILL BREAK LOOSE. FETCH THAT THING OR REPLACE IT. MY BACK IS SORE AND I WILL BE SEEING MY DR ON FRIDAY, SLEEPER COUCH EFFECTS.

0
Replies (2)
Homechoice
Homechoice's reply15 Oct 2019, 11:48
Official
Hi Lindiwe.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Lee-Ann will be in contact with you shortly to assist in resolving the issue.

Thank you. 
lK
lindiwe K's update16 Oct 2019, 09:02
Reviewer Update
THANKS Lee-Ann for the call,