BC
Bruce C
1 reviews | Active since Jun 2013
08 May 2015, 14:48
BAD SERVICE DELIVERY AND INCONSISTENT INFORMATION
My wife called Homechoice to request information. Every time she calls she has to go through the same rigmarole of advising that a Power of Attorney was emailed to their offices. She spoke to an Agent who advised that she cannot help her. She requested to be transferred to the Manager or for the Agent to provide her with the contact number for her. Apparently the Manager cannot take calls from a minion like my wife. Customer service and feedback is pathetic.
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Replies (1)
Homechoice's replyOfficial
09 May 2015, 09:16Hello cabcam,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply09 May 2015, 09:16
Official
Hello cabcam,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team