Bad Service

Good day, I am very much dissatisfied with the service that has been somewhat exhausting for me as the client.

I ordered a base and mattress in November 2022 yet to my dissapointment the mattress was nowhere close to good quality ,I immediately reported this and a reference message was sent requesting photos of the bad quality matress (which were submitted) : Your Authorization has been sent through to HomeChoice. Please follow-up with Bulelwa, Quoting Reference No: ZE01757

Then the base and mattress was collected by the same people that delivered it at first - No form or paper was left with me as proof of collection.

My complaint is that instead of being assisted with this matter ,I am being harassed by calls of sales agents saying that i owe this certain product that was returned to Home Choice.

Please make sure all this is rectified because itvis emotionally exhausting to be repeating the same story to every agent that calls.

Thank you Regina Nomsithelo Modise