Bad Service

I ordered a comforter with Homechoice and they delivered what I did not want. I smsed on their return sms and they never responded. I sent another sms but still no reply. I decided to call and a order for pick up was made. They gave me a reference number but its been a month going to 2 with no assistance. I called again and told to go to the branch which I did, still no assistance. The service is really bad