MK
Madira K
1 reviews | Active since Feb 2014
27 May 2015, 14:41
Bad service by homechoice.
some body from homechoice changed my delivery address to postal adress. i was not aware of this until i order a week a ago. i then received an sms telling me that they are taking my order to the post office, i mean really i leave far from the post office and wont get it after months.<br> <br> they normally deliver at my residential adress in johannesburg. i am asking whoever changed my details to answer because i do not remember changing any of my details and i need prove of the voice recording saying that i am changing my details.<br> <br> and i want the parcel to be deliverd to my house and i can not re oder as i have ordered already.<br> <br> bad service
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Replies (1)Homechoice's replyOfficial
28 May 2015, 10:14Hello Phinak,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply28 May 2015, 10:14
Official
Hello Phinak,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
