AM
Adelaide M

1 reviews | Active since Jul 2016

26 Jul 2016, 10:13

BAD service at its worst

<p>So I bought items online on the 20th this july.So after I made payment I noticed the invoice was captured with my old non existing cellphone Numbers.So I called Homechoice to correct this so the couriers can reach me for delivery.So the Homechoice call agents said the parcel had already been despatched so the cant help me.I was given a parcel numbers so I called about 7-10 couriers and all of them couldn't locate my parcel.When I called Homechoice they said there is nothing they can do.I am soo frustrated right now I can't believe this is how a business would treat their customer.</p>

0
Replies (3)
Homechoice
Homechoice's reply26 Jul 2016, 15:03
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
AM
Adelaide M's update27 Jul 2016, 14:59
Reviewer Update

Iam pleased to say that Homechoice couriers managed to deliver my parcel today without having my current contact numbers.Iam soo grateful to them for their effort in delivering my purchases.I am also happy with the quality of my purchases,however the call centre agents really need to improve their s****s.

AM
Adelaide M's update27 Jul 2016, 15:00
Reviewer Update

The agents musts improve their interaction s****s with customers