Bad Service as always
<p>I called homechoice more than 3 times with no assistance but a lot of attitude from the agents as always.someone is not doing their Job because your database is not up to date.</p> <p>I am so disgusted by the so called customer service agents. If these calls are recorded why are they so rude. someone needs to listen to those calls and train these consultants on telephone etiquette. </p> <p>Can I get called by a person who is clued up about accounts and willing to assist</p>
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Homechoice's replyOfficial
20 May 2016, 10:39 Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply20 May 2016, 10:39
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team